Supporting your loved one’s independence while providing the care they need at home.
Watching a loved one struggle with daily tasks can be overwhelming. Across California, home care searches have jumped by 27% as more families recognize the need for trusted, reliable support that allows seniors to stay in the comfort of their own home. That is exactly what Exceptional Care offers for families in Palo Alto.
Our experienced team builds personalized care plans that adjust as needs change, offering hands-on support and peace of mind for families who want to ensure their loved ones remain safe, engaged, and well cared for.
Teri Bannon2024-11-21 Good communicator and listener. Living so far away from family has been stressful. Audrey works very diligently to provide time and individual care for a loved one. Chris Redhead2024-11-19 Audrey Vermont has taken care of my mother for the past two years and I feel so blessed to have her as our team leader. Audrey is an exemplary manager who focuses daily on helping her patients and their families. In addition she is a caring and compassionate individual which is vital to succeed in her role. Hayward Perez2024-11-17 Audrey was amazing professional knowledgeable with a heart and a brain. My mom and dad were taken care of. I had to make critical decisions for experience and wisdom and humanity. I’ve never seen before or grateful Audrey mom and dad got to stay in their home and well taken care of. Winston Alt2024-11-16 Audrey Vermont has been managing the care of my elderly sister for several years with excellent results. She is always "on the case," compassionate, efficient, and gets great results. She recently intervened to save my sister unnecessary medical tests by directing the physician to review the medical record! Cannot recommend more highly! Amber West2024-11-15 Audrey is very caring and friendly . She has provided first class care for a special lady I work with. I highly recommend her services. Angela Rodrigues2024-11-15 I brought Audrey into a fairly difficult case with a client, and I couldn't be happier with the outcome. She implemented a care plan that addressed many issues and also assisted with the client's ultimate transition to a care facility. I look forward to using her services for future clients. Richard Lambie2024-11-14 Audrey is a true professional in the care community. She provides personal attention for her clients and is able to resolve complicated problems calmly. Minda Cutcher2023-01-09 I've shared clients with Exceptional Care Management and Audrey Vermont over the last few years and would highly recommend them. Professional, knowledgeable, kind and compassionate. Lou Ann Mowry2022-12-30 I've known Audrey for several years and we have had numerous opportunities to work together. Audrey is dedicated and uses her years of experience in a professional manner to help her clients. If you are in need of a care manager, Exceptional Care Management is your answer. I would highly recommend Audrey and would use her company, Exceptional Care Management for my family and friends when the need arises. J Pratt2022-12-28 Audrey is True in providing “Exceptional Care Management” plus sourcing and initiating ancilliary ADL’s and IADLs for her clients bringing peace of mind to their loved ones. Her Comprehensive, Compassionate, Caring and Client Centered approach has always exceeded expectations. Her clinical skills and experience is evident in her clear and concise care plans and tracks outcomes. She is responsive to changing needs whether planned based on care assessment or the unexpected where she really shines.
Our caregivers offer support that helps seniors stay independent while receiving the assistance they need to stay safe and comfortable. Services include:
As your loved one’s care needs shift, our care plans adjust right along with them. Whether your family needs just a few hours of support or full-time assistance, we will tailor the care to match what is needed now and into the future.
We also provide respite care, giving family caregivers time to rest while knowing their loved one is in capable, caring hands.
Our care managers stay involved with your loved one’s healthcare team, monitoring chronic conditions and identifying any early signs of change. This proactive approach helps ensure that small issues are addressed quickly to avoid bigger concerns down the road.
We begin with a comprehensive assessment that includes medical history, daily habits, personal preferences, and family goals. From there, we design a care plan that feels natural, supportive, and responsive to your loved one’s life at home.
When moves to assisted living, rehab, or memory care become necessary, we are here to help. Our team works closely with families to coordinate transitions, reduce stress, and ensure your loved one receives the right care in any setting.
In addition to Palo Alto, Exceptional Care provides professional home care services to the following communities in Silicon Valley and the Bay Area:
In addition to everyday care, we offer advanced services for families facing more involved needs:
We combine daily caregiving with full care management. This means ongoing coordination with doctors, careful medication tracking, and a care manager who stays closely involved as your loved one’s situation changes.
If your loved one is starting to miss medications, struggling with everyday tasks, or if caregiving has become overwhelming for your family, home care may be a helpful next step. We are here to guide you through the process with honest, thoughtful advice.
It starts with a conversation. We listen carefully to your family’s concerns, assess your loved one’s needs, and create a customized plan that provides the right level of care and support.
Our care assessments look at medical needs, cognitive functioning, emotional well-being, the safety of the home environment, and your loved one’s long-term care goals. We use this information to build a plan that keeps your loved one safe and comfortable at home.
We carefully screen, train, and hand-select caregivers who bring both professional expertise and genuine compassion to their work. Families often say that our caregivers feel like part of the family, and that is exactly what we strive for.
Choosing care for a loved one can feel overwhelming. We are here to listen, answer your questions, and design a plan that gives your loved one the care they deserve while helping your family feel confident and supported every step of the way.
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