Effective Date: 10/15/2024
At Exceptional Care, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (https://exceptionalcare.co) or use our services.
1. Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Name, phone number, email address, and physical address.
- Service Information: Details about the services you inquire about or book.
- Payment Information: If you make a payment online, we collect payment details necessary to process your transaction.
- Usage Data: Information about how you interact with our website, including your IP address, browser type, pages visited, and the time spent on our website.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and manage the services you request.
- To communicate with you about your service inquiries, bookings, and updates.
- To process payments for services rendered.
- To improve our website and tailor your user experience.
- To comply with legal obligations or resolve any disputes.
3. How We Protect Your Information
We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist in providing our services (e.g., payment processors).
- Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect information about how you interact with our site. Cookies are small text files that are stored on your device. You can control your cookie preferences by adjusting your browser settings. Disabling cookies may affect the functionality of our website.
6. Your Data Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccuracies in your data.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Opt-out: Opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing your personal information with them.
8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our website signifies your acceptance of these changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Exceptional Care
15750 Winchester Boulevard Suite 208
Los Gatos, CA 95030
Phone: (650) 582-3020
Email: [email protected]
