When a loved one starts to struggle with daily routines, it’s hard to know where to begin. That’s why more families are turning to in-home care. In fact, home care searches in California have surged by 27% in the past two years. It’s clear that more people are preparing for what’s ahead and looking for care they can trust.
At Exceptional Care, we help Los Gatos families navigate this moment with personalized, compassionate support, right where your loved one feels safest.
Every family’s journey is different, but the need for trusted, compassionate support is the same. Here’s what clients have shared about their experience with Exceptional Care:
Teri Bannon2024-11-21 Good communicator and listener. Living so far away from family has been stressful. Audrey works very diligently to provide time and individual care for a loved one. Chris Redhead2024-11-19 Audrey Vermont has taken care of my mother for the past two years and I feel so blessed to have her as our team leader. Audrey is an exemplary manager who focuses daily on helping her patients and their families. In addition she is a caring and compassionate individual which is vital to succeed in her role. Hayward Perez2024-11-17 Audrey was amazing professional knowledgeable with a heart and a brain. My mom and dad were taken care of. I had to make critical decisions for experience and wisdom and humanity. I’ve never seen before or grateful Audrey mom and dad got to stay in their home and well taken care of. Winston Alt2024-11-16 Audrey Vermont has been managing the care of my elderly sister for several years with excellent results. She is always "on the case," compassionate, efficient, and gets great results. She recently intervened to save my sister unnecessary medical tests by directing the physician to review the medical record! Cannot recommend more highly! Amber West2024-11-15 Audrey is very caring and friendly . She has provided first class care for a special lady I work with. I highly recommend her services. Angela Rodrigues2024-11-15 I brought Audrey into a fairly difficult case with a client, and I couldn't be happier with the outcome. She implemented a care plan that addressed many issues and also assisted with the client's ultimate transition to a care facility. I look forward to using her services for future clients. Richard Lambie2024-11-14 Audrey is a true professional in the care community. She provides personal attention for her clients and is able to resolve complicated problems calmly. Minda Cutcher2023-01-09 I've shared clients with Exceptional Care Management and Audrey Vermont over the last few years and would highly recommend them. Professional, knowledgeable, kind and compassionate. Lou Ann Mowry2022-12-30 I've known Audrey for several years and we have had numerous opportunities to work together. Audrey is dedicated and uses her years of experience in a professional manner to help her clients. If you are in need of a care manager, Exceptional Care Management is your answer. I would highly recommend Audrey and would use her company, Exceptional Care Management for my family and friends when the need arises. J Pratt2022-12-28 Audrey is True in providing “Exceptional Care Management” plus sourcing and initiating ancilliary ADL’s and IADLs for her clients bringing peace of mind to their loved ones. Her Comprehensive, Compassionate, Caring and Client Centered approach has always exceeded expectations. Her clinical skills and experience is evident in her clear and concise care plans and tracks outcomes. She is responsive to changing needs whether planned based on care assessment or the unexpected where she really shines.
Our caregivers support clients in maintaining independence, dignity, and comfort—right where they belong. Services include:
Each care plan is customized based on your loved one’s health, routine, and preferences. Whether your loved one only needs a few hours of care management each week or full-time support, we tailor our services to fit their evolving needs.
We also offer respite care, so family caregivers can take time to recharge knowing their loved one is in good hands.
Our team works closely with healthcare providers to support chronic conditions, schedule check-ins, and oversee wellness routines. A dedicated care manager stays involved to monitor changes and adjust plans as needed.
We begin every relationship with a personalized care assessment. This helps us understand your loved one’s medical needs, daily routine, and goals, so we can create a plan that supports them every step of the way.
We offer hands-on relocation support if your loved one is moving between home, assisted living, or memory care. From planning logistics to easing emotional stress, we help ensure smoother transitions.
Families often tell us the same thing: they finally feel peace of mind. Here’s what helps them get there:
Exceptional Care proudly extends its high-quality in-home care services to families throughout Los Gatos and the surrounding towns in the San Francisco Bay Area and Silicon Valley:
In addition to our core care services, Exceptional Care offers specialized support tailored to your loved one’s evolving needs. Explore our full range of services:
Choosing care for someone you love isn’t easy, but you don’t have to do it alone. Let’s talk about what you’re looking for, and how we can help your loved one stay safe, comfortable, and supported at home.
At Exceptional Care, we combine hands-on caregiving with wellness management — meaning your loved one doesn’t just get help with daily tasks, but also a care manager who oversees the big picture: coordinating medical visits, tracking medications, and adjusting care as needs change. Most agencies don’t offer this level of support.
If your loved one is struggling with daily routines, forgetting medications, or you’re feeling overwhelmed as a caregiver, it may be time. We’re here to walk you through it, no pressure, just honest advice.
Absolutely. We customize your care plan around your routine, comfort level, and schedule. We’re happy to discuss what works best for your situation and design a plan that gives you peace of mind.
Our care assessments look at physical health, cognitive needs, emotional well-being, the home environment, and long-term goals. We work with your family and care team to design a plan that helps your loved one age safely and confidently at home.
Every caregiver is carefully screened, trained, and selected not just for experience, but for empathy. Families often tell us their caregiver feels like part of the family. That’s our standard.
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